Ticket order updated Webhook

This webhook is triggered when a ticket order changes after its creation — currently when tickets of an order are cancelled (fully or partially).

The payload contains the full current state of the order and has the same structure as the Ticket order created Webhook.

Notes

  • When only some tickets of an order are cancelled, status stays "completed". The change shows in the order lines: quantity, total_count_people and total_price_in_cents reflect the state after the cancellation.
  • When all tickets are cancelled, status is "cancelled" and the quantity of every order line is 0.
  • When tickets are refunded at a reduced value, quantity × unit_price_in_cents no longer equals total_price_in_cents — always use total_price_in_cents for amounts.
  • cause_we_care_in_cents and insurance_in_cents are the remaining (not yet refunded) amounts and stay consistent with grand_total_in_cents. On a full cancellation the Cause We Care contribution is refunded (cause_we_care_in_cents becomes 0). The insurance premium is not refunded unless the event itself is cancelled.